Frequently Asked Questions
If you don’t see your question below, feel free to email us!
If You're An Artist
How do I start an artist's fanpage?
Head over to ‘start a fan page‘ and fill out our page creation form. That’s it! Pending approval, your page should go live within 48 hours. If there’s an issue, one of our representatives will contact you via email.
What does it cost to create and run a Fanpage?
BandtwangoFan does not believe in inconveniencing artists with sign-up or monthly maintenance fees. Instead, we simply deduct 5% of what you raise plus credit card processing fees from your monthly payout.
When/how will I be paid?
Once your account accrues $75, we will send you your contributions monthly, using the payment method you chose during sign-up.
How will I know how my page is doing?
Every week you will automatically receive an email report on your page’s activity.
If You're A Fan
How do I donate to an artist?
Find your artist’s photo on our ‘support an artist‘ page. Then, choose a membership tier or select a custom donation amount/timeframe. Finally, enter your payment details. It’s as simple as that!
How do I stop/cancel a recurring donation?
Click on ‘recurring subscriptions‘. After signing in with the email you used to pay for your page membership, you will be able to view, update, modify or cancel your subscription(s).
When will I receive my donation incentives?
Artists are responsible for fulfilling all promised incentives. Delivery time may vary by perk. Please contact us if you encounter any issues receiving your incentives.